If you have purchased an item from us and are not pleased with your item, then please let us know within

14 days of purchase. We can offer refunds as soon as the item has been returned to us in the original condition within 30 days of purchase. Return costs are to be arranged and paid by the customer. 

Also please be aware, unless stated otherwise, the items sold on Taylor Jacks have already had a previous life elsewhere. Therefore, they may show signs of expected fair wear and tear from use and age, we appreciate design and wouldn't sell any products we weren't happy with.

If you have any issues with a product designed by us, but sold via another retailer,

please contact the retailer that you originally purchased the item from.

Faulty Goods

In the unlikely event that a product we have designed is not up to scratch please let us know.

We care about our designs and want to make sure that all manufacturers & retailers are

doing everything they can to maintain the high level of quality and care that we expect.



Your privacy is essential and we respect it, therefore we will treat all your personal information as confidential.

You can read our privacy policy here.

Customer & Client Support

If you'd like to work with us, have great designs you'd like to sell, or would like

our help with product concept generation, then please get in touch!


If you have any questions, feedback, or great comments you would like to share with us,

please contact us at


We're passionate about design & passionate about our products therefore Taylor Jacks Ltd is proud to be a member and support the aims and objectives of the trade organisation ACID (Anti Copyright in Design).

All original designs by Taylor Jacks Ltd are supported by ACID through their

Copyright & Design Databank and ACID Marketplace.

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, texts and design of our website/marketing material are and will remain the property of

Taylor Jacks Ltd. We will treat any infringement of these rights seriously.

You can find out more information about ACID on their website -