RETURNS & QUALITY CONTROL

If you have purchased an item from us and are not pleased with your item(s), then please let us know within 14 days of purchase. We can offer refunds or exchanges as soon as the order has been returned to us in the original condition within 30 days of purchase. Return are to be arranged and paid by the customer. ​

 

Also please be aware, classic items sold by Taylor Jacks have already had a previous life elsewhere. Therefore, they may show signs of expected fair wear and tear from use and age, we appreciate design and wouldn't sell any products we weren't happy with or were not fit for use.​

 

If you have any issues with a product designed by us, but sold via another retailer, please contact the retailer that you originally purchased the item from.​​

Faulty Goods

In the unlikely event that a product we have designed is not up to scratch please let us know. We care about our designs and want to make sure that the high level of quality and care that we expect is maintained. 

 
CUSTOMER SERVICES & SUPPORT

Privacy

Your privacy is essential and we respect it, therefore we will treat all your personal information as confidential, only using information provided to carry out business operations such as order/service fulfillment. If you have any further questions, or require further information please contact hello@taylorjacks.com

Customer & Client Support

​Stockist? Collaborator? Influencer? If you'd like to work with us then please get in touch! If you have any questions, feedback, or great comments you would like to share with us,

please contact us at hello@taylorjacks.com 

 
ANTI COPYING IN DESIGN (ACID)

We're passionate about design & passionate about our products therefore Taylor Jacks Ltd is proud to be a member and support the aims and objectives of the trade organisation ACID (Anti Copyright in Design).

All original designs by Taylor Jacks Ltd are supported by ACID through their

Copyright & Design Databank and ACID Marketplace.

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, texts and design of our website/marketing material are and will remain the property of

Taylor Jacks Ltd. We will treat any infringement of these rights seriously.

You can find out more information about ACID on their website - www.acid.uk.com

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SHIPPING

Orders placed before 12pm (GMT), Monday to Friday, are usually dispatched the same day.

 

Estimated Delivery Times

United Kingdom (Mainland): 1-3 business days

We will do our best to dispatch and deliver orders as soon as possible to meet the delivery time estimates. However, please be aware delivery may take longer during busier times of the year.

 

Customs & Import Taxes

Customers are responsible for any import or customs taxes that may apply, however this is usually not applicable.